Do you know what automobiles, textiles, wool and fur from America have in common? They’re all required to say they were made in the United States. Other products in the U.S. do not have to follow this requirement, so why is this statement show up in so many places?
The reason it's is on so many products (even when it’s not required) is the same as it ever was — Americans just feel better about products developed in the U.S.. Maybe it’s because they know it meant an American job, maybe they trust the product more for security reasons, or it could simply be for patriotic purposes. Either way, it’s a source of pride and a selling point for a lot of companies, even those in technology development.
In recent years, there have been foreign-based companies intentionally moving operations to the U.S. because they know how much ‘Made in the U.S.A.’ means to Americans. You’re also seeing companies willing to spend more to build, design and produce their products in the U.S. more and more.
At NCI, we realize the value of offering an American-made solution.
Shai is 100% coded in the United States. We own the entire experience to ensure absolute security and be a proud provider of AI-as-a-Service.
Of course, we have our own reasons for wanting to develop our software all in the U.S. but there are some more practical reasons we do this too. We’re all about being able to react quickly to new ideas, problems or change. Shai works 24/7, 365 days a year and additional Shai bots can be “hired” in minutes. If you work with an offshore team an immediate barrier is going to be the difference in reaction time.
Although the biggest reason we prefer to keep everything in house is the total trust and security we can guarantee. Shai is not cobbled together from different teams spread across the world and neither is the experience you get with us. From pre-planning, pilot, launch and post-launch you are always interacting directly with our team.
Security is a core component of our company. More than two-thirds of NCI employees have Top Secret clearance and above. We deal with clients and systems that contain secure, critical information. Shai was developed to operate in sensitive environments and is regularly assessed by cyber security experts supporting the U.S. Army’s Network Enterprise Technology Command (NETCOM). By the nature of who we are and what we do, our vetting process has to be trusted.
Peace of mind is another benefit; think about all the hurdles that can take place when multiple parties are involved. You need to buy a license to operate the product from Company A; Company B is your implementation partner; Company C will provide maintenance support; and maybe Company D is on hand for specialist development. Then there’s communicating effectively on top of all that and still trying to meet your goals and deadlines; the multi-company effort scenario has high potential for breakage, communication disconnections and potential for your AI efforts to quickly become a source of frustration, rather than an inspiring journey.
Lastly—and this is an important one—is that you tend to care more about problems that affect your own life. If you’re trying to solve a problem, you’re more invested in a solution if you personally know the people that are impacted. The same is true for us.
At NCI we know our customers have critical missions — missions that cannot go wrong, missions that affect the daily life of every individual, directly or indirectly. Our aim is to deliver commercial innovation to their missions of national importance.
We don’t feel obligated to deliver the best solution—we want to do it. Because we have the relevant experience, because we have a vested interest, and because we believe it’s the right thing to do.